July 09, 2002
Tech support
I'm seeing 60% packet loss to the first router.
"Hello, BTOpenWorld technical support. Can you tell me your ADSL phone number please?"
"0118 979 1517"
"Thank you. Can you tell me the answer to your security question?"
"What's the question?"
"Sorry, we can't tell you that...."
Doh. And it'll take up to 48 hours for an engineer to open the trouble ticket ("because, you know, Oftel and all that.")
vcard
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see also:
{groove:
[ ray,
matt,
paresh,
mike,
jeff,
john ],
other:
[ /* more blogroll to follow */ ]
}
The views expressed on this weblog are mine alone and do not necessarily reflect the views of my employer.
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